Ushur, the leader in AI-powered Customer Experience Automation™ (CXA), has unveiled Ushur Studio, the next generation no-code and generative AI-enabled environment designed to empower business users and citizen developers. The launch of Ushur Studio marks a significant milestone, introducing new capabilities, thoughtful designs, and speed-to-value principles to help enterprises adapt to pressing engagement needs through a unified, automated approach.
Formerly known as Flow Builder, Ushur Studio is set to increase speed and simplicity across the experience automation lifecycle by offering an intuitive no-code drag-and-drop automation experience builder, integrated prototyping, scalable deployments, and continuous monitoring. These advancements allow citizen developers to address their pain points and drive digital outcomes at scale, particularly in situations with tight timelines and limited resources.
One of the key features of Ushur Studio is the simplified workflow creation, enabling users to arrange steps and business logic using easy drag-and-drop modules for customer engagement. Additionally, the platform offers smarter troubleshooting and guidance to onboard citizen developers faster and reduce errors, along with seamless simulation and preview capabilities to rapidly prototype workflow designs while previewing the end user experience from the same screen.
Furthermore, Ushur Studio serves as an AI and machine learning playground, allowing citizen developers to enhance builds with generative AI-based recommendations and finely tuned ML models. The platform incorporates specialized, vertical-safe large language models to recommend phrases for conversational prompts and facilitates convenient training, testing, and validation of ML models on proprietary data sets for email classification, document extraction, and more.
From the perspective of Pinnacle Digital Advisors, the launch of Ushur Studio represents a significant leap in democratizing experience creation, making it accessible to non-technical individuals while maintaining sophisticated automation capabilities for advanced developers. With the embedded AI playground within Ushur Studio, customer experiences can become hyper-personalized and effortlessly intelligent, aligning perfectly with the evolution of digital solutions for modern businesses.

Michael Fisher, SVP of Product and Operations at Ushur, highlighted the platform’s commitment to threading speed and security throughout the design and implementation of customer engagements and experiences, emphasizing the delivery of ease, efficiency, and secure data exchange for regulated industries. Simha Sadasiva, CEO and co-founder at Ushur, underscored the platform’s potential to enable hyper-personalized and effortlessly intelligent customer experiences, reinforcing the company’s dedication to innovation and enhancing digital solutions.
Ushur Studio is planned to be launched during a live event at the InsureTech Connect conference in Las Vegas, followed by a virtual demonstration, offering an opportunity for individuals to sign up for a free trial and learn more about the platform’s capabilities and potential impact on digital transformation.
Our Perspective
From the perspective of Pinnacle Digital Advisors, the launch of Ushur Studio represents a significant leap in democratizing experience creation, making it accessible to non-technical individuals while maintaining sophisticated automation capabilities for advanced developers. With the embedded AI playground within Ushur Studio, customer experiences can become hyper-personalized and effortlessly intelligent, aligning perfectly with the evolution of digital solutions for modern businesses.
Pinnacle Digital Advisors
This article originally published: [https://www.globenewswire.com/en/news-release/2023/11/01/2771612/0/en/Ushur-Launches-Studio-to-Bring-Customer-Experience-Automation-to-Business-Users.html]